Please follow these steps to get a new password: Enter your username (this will be an email address). Answer the security question (if you've set one). Check your email (the address you use as your username) for the new password we’ll send you. Use this temporary password to log in. Username: This is the email address you use to log in. Forgotten your username? Forgotten your user name? Your username is the email address you use to log in to your account. You need to change it separately from your contact email address. If you want to change your username, please go to the 'My account' section of this site. Cancel